PRIVACY POLICY

As biletim.com (IBGROUP İNŞAAT SANAYİ TİC. SAN. LTD. ŞTİ.), the security and privacy of our users' personal data is our top priority. This policy explains what data we collect, how we use it, and your rights regarding your information.

1. Collected Data

In order to provide our services, the following data is processed:

Identity Information: Name, surname, T.R. Identity Number, date of birth, passport information (for international flights).
Contact Information: E-mail address, phone number, billing address.
Reservation Details: Flight information, hotel preferences, car rental details, and transaction history.
Payment Information: Your credit card information is processed directly by secure payment systems (PCI-DSS compliant); your full card details are not stored on our servers.

2. Purposes of Data Processing

The collected data is used for the following processes:

Executing and confirming flight tickets, hotel, and car rental reservations.
Managing cancellation, refund, and modification requests.
Fulfilling legal obligations (issuing invoices, security notifications, etc.).
Providing customer support services and resolving potential issues.
Informing you about special campaigns and discounts (if marketing consent is provided).

3. Data Sharing

Your personal data is shared only with third parties necessary to complete your reservation:

Relevant Airlines, Hotels, and Car Rental Suppliers.
Banks and Payment Institutions that process payments.
Authorized public institutions and organizations in case of legal necessity.

4. Data Security

Your data is protected by SSL (Secure Sockets Layer) encryption technology and modern cybersecurity protocols to prevent unauthorized access. Physical and digital security measures are continuously updated.

5. Cookies

Our site uses cookies to improve user experience and analyze site traffic. You can change your cookie preferences through your browser settings.

6. User Rights

Users always have the following rights:

To learn whether their personal data is being processed.
To request correction of incomplete or incorrectly processed data.
To request the deletion or destruction of data (subject to legal retention periods).
To withdraw consent for data processing.

7. Contact

For any questions or data requests regarding our privacy policy, you can contact us at:

Email: info@biletim.com
Address: IBGROUP İNŞAAT SANAYİ TİC. SAN. LTD. ŞTİ. (Your Registered Office Address)